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First BIT Company added a new service to its list of competences: from now on the Company’s clients are able to use a special service for maintenance of 1C IT-systems - SLA (Service Level Agreement) contract. The main ‘beneficiaries’ of such an innovation will be large and medium businesses, and costs of IT-systems maintenance are to be reduced by up to 60 %.
The service is available for any corporate system on 1C basis: ‘1C: ERP Enterprise Management 2.0’, ‘1C: Enterprise Resource Planning’, ‘1C: Documentation’, ‘BIT.FINANCE’ and others. The maintenance will be performed according to ITIL (IT Infrastructure Library) methodology based on service level agreement — an SLA contract.
The main advantage of SLA is this: an accurate assessment of service level quality with specific and measurable parameters (the availability of the Company’s specialists, maximum period for response, time limits etc.), and the failure to comply with these parameters leads to financial liability of the integrator. The key distinctive features of the service are: the comprehensible system for controlling and managing the clients’ requests — the client has a free access to all the requests and their status (bug tracking) and also the comprehensive maintenance and development of IT-systems, including all types of maintenance: updates, programming, training, creating of IT-architecture, outsourcing, outstaffing etc.
According to First BIT’s specialists, large and medium busineses will be able to save up to 60 % of the costs of corporate systems’ maintenance. And the cost is fixed, which means it will be easy to plan maintenance expenses.‘SLA maintenance allows to get the expected result from corporate IT-system maintenance according to price and time limits specified in advance. Consultations line 24/7 allows our clients to promptly get support from our highly qualified specialists. We suppose that the greatest interest in this service will arise in the sphere of post-project management of IT-systems. Such companies as Ulmart, VKontakte, OKEY, Yota, Nokian Tyres have already concluded an SLA contract with First BIT and have been able to make use of the advantages of our service’ — says Boris Olefirenko, the director of Corporate clients’ center of First BIT.